"The critical question the study has raised is the cost of intermediation through business correspondents and who is to bear the cost. The study reveals, there is a cost involved in such intermediation and if this cost is not covered, then the viability of the system of business correspondents itself is in question."
— C. Rangarajan, Chairman, Economic Advisory Council to the Prime Minister.
"It is an out-of-the-box approach that has delivered some critical insights in the form of this study. Reflective of the commitment towards the cause of financial inclusion, the recommendations are focused on speeding the process and are worthy of consideration."
— K.C. Chakrabarty, Deputy Governor, Reserve Bank of India.
"The costs involved in serving the financial excluded are actually quite small compared to the size of the balance sheets of large PSU banks – but since the banks are not bearing the cost but expect the business correspondent to do this, the system is designed to fail."
— Sunil Jain, Senior Associate Editor, Business Standard.
"The situation has definitely changed for the better with banks aggressively opening “no-frill accounts”, but recent study by Skoch Development Foundation says only 11% of 25.2 million such basic accounts opened between April 2007 and May 2009 are operational. "
— Tamal Bandyopadhyay, Deputy Managing Editor, Livemint.
"...It is indeed an insightful study as it goes far beyond the usual comments made regarding lack of access to credit for the poor and people in rural areas. Details about the difficulties coming in the way of even using the zero balance accounts are quite an eye opener...."
— Rajwant Sandhu, Additional Secretary, Ministry of Panchayati Raj.